• Is it possible to collect tickets on site?

  Our screenings are available last minute, subject to availability. Please arrive at the screening room 30 minutes before the screening starts since the attribution of remaining seats will be handled on a first-come, first-served basis! You will enter the theater after PASS and ticket holders. Do not hesitate to subscribe to our Newsletter and to follow us on social networks !Some readers

• How many seats can I book ?

  For screenings in Lille and the Hauts-de-France region, you can book up to 2 tickets per screening, per transaction. Once your booking is confirmed, you may place a new order if you wish to book again (subject to availability). Our ticketing service : https://billetterie.seriesmania.com/ Do not hesitate to subscribe to our Newsletter and to follow us on social networkSome readers

• I can't make it to the session I booked for, can I give my ticket away?

  Tickets are personal, but if you're unable to attend, you can give your place to someone else. Ticket resale is strictly forbidden Do not hesitate to subscribe to our Newsletter and to follow us on social networks ! LinkedIn Facebook Instagram (https://www.instagramSome readers

• The screening i want to attend is fully booked, can i still attend ?

  If the session you want to attend is no longer available online, you can still take a chance on it! The festival is free, and festival-goers don't always cancel their tickets when they don't attend, so seats may become available last minute. Go to the venue 30 minutes before the screening sarts: entrance in order of arrival, subject to availability! You will enter the venue after accreditation holders and ticket holders. Do notSome readers

• Is it possible to take pictures in the projection rooms?

  No. All photographs in the projection rooms are strictly forbidden! Do not hesitate to subscribe to our Newsletter and to follow us on social networks ! LinkedIn Facebook Instagram Twitter (https://twitter.com/FestSeriesManiSome readers

• How do I choose my screenings ?

  Once the program is announced (on ,Tuesday, March 3rd), you'll be able to browse it on our website. All session information (series synopsis, accessibility, age recommendations etc.) will also be displayed when booking by clicking on the (i) of the session of your choice (ticketing platform will open on Monday, March 9th and Wednesday, March 11th). Do not hesitate to subscribe to our Newsletter (https://seriesmania.com/inscriptiSome readers

• Do I have to print my ticket(s)?

  Tickets do not need to be printed. We encourage you to be eco-friendly and download them onto your smartphone Do not hesitate to subscribe to our Newsletter and to follow us on social networks ! LinkedIn Facebook InstagramFew readers

• I have not received my e-tickets, what should I do?

  When booking your tickets, you have 15 minutes to finalize your order. Once the time limit is over, your order expires. We invite you to start the process over. We also invite you to check the spams folder of your mailbox to see if your ticket is there. If the problem persists, please contact us at: billetterie@seriesmania.com Do not hesitate to subscribe to our Newsletter and toFew readers

• Are tickets made available after cancellations ?

  Yes, cancelled tickets are immediately returned to the reservations Do not hesitate to subscribe to our Newsletter and to follow us on social networks ! Facebook Instagram Twitter Tik Tok YoFew readers

• How can I cancel my tickets?

  If you ordered your ticket without creating an account, please use the dedicated cancellation page. If you have an account, you can cancel your tickets directly via your dashboard. Do not hesitate to subscribe to our Newsletter and to follow us on social networks!Few readers

• I did not received my e-tickets, what should I do?

  When booking your tickets, you have 15 minutes to finalize your order. Once the time limit is over, your order expires. We invite you to start the process over. We also invite you to check the spams folder of your mailbox to see if your ticket is there. If the problem persists, please contact us at: billetterie@seriesmania.comFew readers

• Does my ticket guarantee me a seat in the theater?

  Every year, more than 30% of reserved tickets are not used. Depending on the screening, the no-show rate can reach up to 70%. To avoid empty seats, the festival applies an overbooking policy, issuing more tickets than available seats based on specific analyses and criteria. This is currently the only effective way to ensure full theaters and allow as many people as possible to attend screenings. As a result, booking a ticket does not automatically guarantee a seat in the theater. Arriving earFew readers

• What happens when I cancel my tickets ?

  Cancelled tickets are immediately put back on the online ticket office. This means that seats may regularly become available for screenings that were previously listed as sold out.Few readers

• I don't see the screening I want, how can I attend?

  When a screening is fully booked online, you can still take a chance and come without booking. Go to the screening venue 30 minutes before the screening starts: first come, first served! You will enter the cinema after PASS holders and ticket holders.Few readers

• Is there a place to book my tickets?

  There are two ticket offices in Lille : The Village Festival by Crédit Mutuel, located at the Tripostal (avenue Willy Brandt in Lille) : → March 18th and 19th : 2PM - 7 PM, → March 20th to 27th : 10 AM - 8 PM The Séries Mania Bus (Place du Théâtre, Lille) : Sunday March 15th to Friday March 27th from 12 PM to 7 PM. Ticket offices are directly linked to the online ticket office: if a screening is sold out online, no additional tickets can be printed physically.Few readers